Insurance Update

When booking shipments through the Temando System, customers have the option of taking Goods-in-Transit Insurance cover for most goods on transit within Australia. This cover can be included for a nominal fee based on quoted freight cost and declared item value combined - a small price to pay for your peace of mind. 

For some time now, we have been working towards further improving this product offering and today we have pleasure in announcing a change for the better. Effective immediately, QBE will be providing coverage under their Parcel Protect product, replacing the product previously offered by Chartis Australia Limited.

Key features of the new insurance cover provided by QBE include:

• Cover for your goods for accidental loss or damage during transit.
• Cover commences from the time your goods are entrusted into the care of a carrier for the purpose of transporting those goods to the destination.
• Cover continues until those goods are accepted at the delivery address, or if there is nobody at the delivery address to accept the delivery, cover is provided for 24 hours after the carrier leaves the goods insured at the delivery address.
• Cover is available for shipments from anywhere in Australia to anywhere in Australia.
• You can insure your goods for up to a value of $25,000 (you will be asked for proof of value e.g. commercial/tax invoices if you make a claim).
• Most types of general goods can be insured. E.g. clothes, books, shoes, stationery, magazines, sporting equipment, electronic equipment. Some goods are not covered and are listed in the "QBE Parcel Protect PDS and Marine Insurance Wording"
• Where you nominate your goods to be delivered to a designated collection point agent, cover is provided for 24 hours after the carrier leaves the goods at the agents address.

View the insurance Product Disclosure Statement here.

The pricing structure for this policy has also changed slightly. The basic premium is calculated at $1 for every $100 of consignment value - please see the insurance terms and conditions for the comprehensive fee structure when you make your next booking. Alternatively, please contact us for further details.

Please note that the following shipments are not covered by this insurance arrangement, however we would encourage you to contact Access Underwriting Management on 1300 563 099 if you wish to seek specific advice about options available for coverage of your goods in transit:

• Goods valued over $25,000.
• Bulk transport of home contents (when you are moving home)
• Other bulk shipments
• Overseas shipments

It is important to be aware of the following requirements when making claims under the new QBE policy:
You have up to 3 days from the time of receiving your insured goods to report damage. If you notice at the time of receiving the goods that they are damaged, please ensure you write the following on the delivery docket at the time of delivery "Package received damaged". Please also ensure this is co-signed by the carrier who delivered your goods.

If you notice damage to your insured goods after the carrier has left, you have up to 3 days from the time of receiving your insured goods to report damage. 

If nobody is at the delivery address to accept the delivery, cover is provided for 24 hours after the carrier leaves the insured goods at the delivery address. If you notice damage to your insured goods, and provided you have collected the goods within the 24 hour period granted, you have up to 3 days from the time of collecting your insured goods to report damage.

Notifications of loss or damage outside of the 3-day notification period may affect our ability to settle this claim.

Please note that this analysis is not exhaustive. Reference should be made to the policy wording. It is very important to read the Product Disclosure Statement and the Policy Wording to ensure that our Policy is suitable for your requirements. The Terms, Conditions and Exclusions can be found in the Policy Wording.