Positive Refund and Cancellation Policy Changes

Our business has grown and in this process we’ve been taking on board a range of feedback from our customers, just like you. You have spoken and we have listened and made a few tweaks to our Refund and Cancellation policy to benefit your needs.

These changes are currently in effect. From this date, when you use our software via API, website integration or directly on Temando.com, and check the ‘agree to terms and conditions’ box you agree to these new terms.

The important gist of the changes - 

When we will offer a refund:

If you change your mind

If you make a mistake

If you want to make changes to your booking

When we will not offer a refund:

If the item has been collected

If the courier has attempted to collect the items

Refunds will first be offered in Temando credit, for convenience, and you can continue to use your Temando Profile. Should you wish to have your refund made by original payment method – just let us know, we will be happy to do so.

We have outlined the main changes above but to view the whole policy click here. If you’re up for some reading you can also view our privacy policy and terms and conditions.

We hope these changes have a positive impact on how you interact with Temando.

If you have any feedback please do not hesitate to contact us, it all helps to make our software better for you, the user!

Thanks for reading!